1. Who We Are

LeadOperator AI

Org.nr: 0210098133

Nybro, Sweden

Email:

[email protected]

Website:

https://www.leadoperatorai.com

2. Information We Collect

We collect personal data in the following ways:

a) Information You Provide to Us

Name, email, phone number, and business info (via contact forms, demos, onboarding, or AI chat)

Billing information (when you become a customer)

Messages or inquiries you send us

b) Information We Collect Automatically

IP address, browser type, device information

Website behavior (via cookies, analytics tools, etc.)

Chatbot interactions (to improve service)

c) Information from Third Parties

Ad platforms (e.g., Meta, Google) if you interact with our ads CRM or form integrations if authorized

3. How We Use Your Data

We use your information to:

Provide and improve our services

Respond to inquiries and support requests

Personalize your experience with our AI agents

Manage client onboarding and billing

Analyze website usage and ad campaign performance

Send relevant updates, only with your consent

4. Legal Bases for Processing

We process your personal data under the following legal bases:

Consent (when you submit a form or opt into communication)

Contract (when you become a client or request services)

Legitimate interest (improving our services and protecting our systems)

Legal obligation (complying with tax, accounting, or regulatory requirements)

5. Data Sharing

We do not sell your data.

We may share personal data with:

Trusted service providers (e.g., hosting, CRM, analytics tools, payment processors)

Legal authorities if required by law

Internal teams at Blixtmedia AB for customer support or service delivery

All vendors are GDPR-compliant and bound by data processing agreements.

6. Data Retention

We retain personal data for as long as necessary:

For the purposes outlined in this policyTo comply with legal, tax, or regulatory obligationsTo maintain customer records (usually up to 7 years for financial data)

You can request deletion at any time (see Section 9).

7. Cookies and Tracking

We use cookies to improve your browsing experience and track performance. These may include:

Essential cookies (for site functionality)

Analytics cookies (e.g., Google Analytics)

Marketing cookies (e.g., Meta Pixel)

You can control cookie settings in your browser or via our cookie banner.

8. Your Rights (GDPR)

If you are located in the EU/UK, you have the right to:

Access the personal data we hold about youRequest correction or deletionObject to processing or request restrictionWithdraw consent at any timeLodge a complaint with your data protection authority

To exercise your rights, contact us at:

[email protected]

9. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction. This includes:

SSL encryption

Secure hosting

Role-based access controls

Regular system updates

10. Third-Party Links

Our website or AI bots may link to third-party sites or services. We are not responsible for the privacy practices of these external providers.

11. Policy Updates

We may update this policy from time to time. The latest version will always be available at leadoperatorai.com/policy.

We encourage you to review it regularly.

12. Contact

If you have any questions or concerns about this policy or how your data is handled, contact us at:

📧

support@leadoperatorai.com

📍

Niyonzima, Joshua Nybro Sweden